JENNIFER SUCEVIC STORE

Shipping & Returns Policy

FAQs

Do you ship Internationally?

Yes! We are excited to offer Worldwide shipping for all products at Jennifer Sucevic Store.

How are my paperback books shipped?

Signed Paperback Books are sent from Michigan United States via USPS and delivery times will vary depending on the location the items are being sent to. You can read our full Shipping Policy here.

How do I get my eBook or Audiobook?

When purchased, our trusted digital distribution partner, BookFunnel, will email you a web link providing immediate online access to your eBook or Audiobook.

The online page at BookFunnel also offers instructions on how to download your product or deliver the file to your Kindle, iPhone, Android device, Nook or Kobo, or other device.

If you have any issues accessing your purchase or do not receive a download email, visit https://bookfunnel.com/help/.

I placed an order! Now what?

You will receive an email confirming your purchase, and we will get to work on packing up your items!

Once an order has shipped from us, you will receive an email notification with a tracking number.

My item is delayed! What do I do?

We understand that sometimes things don't work out right, and parcels may be delayed or lost in transit. While we provide you with a tracking number, should you need any further assistance in locating your parcel, please contact us here.

Can I return my purchase?

Unfortunately, we do not accept change of mind returns. We apologize for any inconvenience this may cause, but we stand behind the quality of our products and believe that you will love them just as much as we do!

What if my product is damaged?

If a book is defective, damaged or if you receive the wrong title or format, we will evaluate the issue and make it right. Returns are eligible for defective or damaged items if you contact us within 7 days of receiving item. For any refund queries, please contact us here.

Thank you for choosing to shop with Jennifer Sucevic Store! We appreciate your business and want to ensure that you have a great experience with our products. 

Please take a moment to review our shipping and returns policy before making your purchase. Got another question? Reach out to us here.

SHIPPING POLICY

Within United States
We offer a shipping time frame of 5-7 business days from the date of order. All orders will be processed within this time frame and shipped to your designated address. We use USPS to ensure that your order arrives safely and promptly.

The items are sent from Michigan and delivery times will vary depending on the postcode the items are being sent to. Once an has shipped from us, you will receive an email notification with a tracking number and how to track the item.

International
We offer a shipping time frame of 5-7 business days from the date of order. All orders will be processed within this time frame and shipped to your designated address. We use reliable carriers to ensure that your order arrives safely and promptly.

We use USPS To ship items internationally. The items are sent from Michigan and delivery times will vary depending on the country the items are being sent to. The standard delivery time is 10-15 business days. Once an item has shipped from us, you will receive an email notification with a tracking number and how to track the item.

Jennifer Sucevic Store is not responsible for any additional international custom fees. We do our best to ensure the items are marked correctly to avoid additional
fees.

Delays & Missing Deliveries
We understand that sometimes things don't work out right and parcels may be delayed or lost in transit. While we provide you with a tracking number, should you need any further assistance in locating your parcel, please contact us and we will do our best to assist you in receiving your items in a timely manner.

You can always contact us for any shipping questions here.

RETURN & EXCHANGE POLICY

Returns
Unfortunately, we do not accept returns for any reason. We apologize for any inconvenience this may cause, but we stand behind the quality of our products
and believe that you will love them just as much as we do.

Damage Exchanges
If your order arrives damaged at no fault to you, we will gladly exchange it for the same replacement item. Please contact us within 48 hours of receiving your order and provide us with photos of the damage. We will work quickly to ensure that you receive your replacement item as soon as possible.

You can always contact us for any return questions here.